Products


What's the difference between OEM, Compatible, and Remanufactured Cartridges?

OEM Cartridges: OEM is an abbreviation for Original Equipment Manufacturer. These manufacturers produce the replacement ink for copiers or printers and normally will put the manufacturer's name on the product, such as Canon, IBM, Sharp, Lexmark, Brother, Epson, etc.

Compatible Cartridges: Generic cartridges are specially manufactured to meet or exceed OEM specifications and high standards of quality and reliability. Generic cartridges offer high-quality printing results. Manufactured 100% new, containing only new components, they are an economical alternative to expensive name-brand cartridges and supplies. Generic cartridges provide big savings over brand-name cartridges and supplies.

Remanufactured Cartridges: Remanufactured cartridges have been recycled to meet or exceed OEM (Original Equipment Manufacturer) specifications. The recycling and reprocessing process involves disassembling, inspecting, cleaning, replacing worn parts, reassembling, and filling the cartridge with ink. Once the remanufacturing process is complete, the cartridge is then print tested, sealed, and packaged for sale.

Refilled Cartridges: Refill service is where send in your cartridges to be refilled. The cartridges are your property and we only perform the service of cleaning, refilling and testing to make sure they are printing properly. This service is only for cartridges that have the print head on the cartridge such as HP, Lexmark, Dell and some Cannon.

Will using Compatible/Remanufactured cartridges void the warranty of my printer?
Will using Compatible or Remanufactured cartridges void the warranty of my printer?
No, the use of Compatible or Remanufactured replacement cartridges will not void your printer’s warranty. which is proven by the following US Congress Legislation:

MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties
15 Section 2302

“(c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if:

1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and 2) The Commission finds that such a waiver is in the public interest.”

Under no circumstances can any company or associate, salesperson or service technician deny you service or warranty work that would otherwise be covered under the warranty program.

Are your products money-back guaranteed?
Yes, we offer a 100% satisfaction guarantee.

How can I tell what cartridges to buy for my printer?
All we need is the make and model of your printer or your cartridge number. We will send you the correct cartridges. If in doubt, just call 916.481.3479

Refill Service. There are nearly 100 cartridge styles. Which ones can we refill?
There are over 500 printing devices which use ink jet cartridges, including printers, plotters, fax machines, multi-function machines and other special equipment. However, there are far fewer cartridge styles since many printer models use the same cartridge styles. Refilling service is offered for all popular cartridges. (Do not mistake tanks like used by Epson, Brother and some Canon. We supply new compatible tanks at much lower price then refilling).

Not all cartridges can be refilled. Unserviceable rates vary widely by cartridge style and condition. Single black and color virgin cartridges having the highest success rates. On the average, 90-95% of all virgin single black and color cartridges can be refilled. As the cartridges age, this percentage gets lower. Cartridges with the highest “unserviceable” rates include most tri-chamber color cartridges. An example of this is the HP51649A cartridge. Certain “sponge-style” cartridges such as the Canon BC-02 and BC-05 also have higher “unserviceable rates” than liquid ink cartridges as the HP51626A. If concerned give us a call, 916.481.3479.

How long will it take to refill my inkjet cartridges?
Target turnaround time for refill service is 24 hours maximum from date of receipt. Many common cartridges will be returned the same day as received.

Does the use of refilled ink jet cartridges void the warranty of my printer?
In a Warranty Statement dated December 1993, Hewlett-Packard clarifies its position on warranties. “For HP products, the use of non-HP cartridges or refilled print cartridges does not affect either the warranty to the customer or any HP support contract with the customer.”

How long does it take when a new cartridge hits the market before it can be refilled?
There are dozens of new ink jet printing devices being manufactured and sold today. Many of these new models have cartridge styles that are also new to the market. New cartridge styles usually mean the development of new inks. It takes 3-6 months after a new cartridge hits the market to develop and test inks for new styles.

How many pages will my refilled cartridge print?
The amount of ink in a cartridge along with other printing factors determines how many pages a cartridge will print. Each OEM (original equipment manufacturer) cartridge comes with a specific amount of ink when new – the same amount of ink or more is used in a refilled cartridge. All cartridges are carefully weighed to be sure they meet these weight specifications.

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Return of Refilled Cartridges General Information


What is the warranty on your Refill Service?
Cartridges that are refilled are your property. If they develop problems you must contact our support department. The only warranty on refilled cartridges is the cost of the ink and service in refilling. Cartridges, which are tampered with after receipt, cannot be returned.
In most cases our support department will help you get the cartridge working. If the cartridge is defective we will normally not want the cartridge returned. You will be credited for the refill service according to Warranty information.

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